Common email problems and solutions

Common email problems and solutions

Today in our post we will discuss some common or may be not common issues related to sending or receiving email, as well as their resolutions. Email can be difficult to operate sometimes, so we hope that these general guidelines may help you a bit!

  1. Why my email is is not working properly?

The initial important thing is to check whether it’s the email client (like Outlook, Thunderbird, Mac Mail, etc) having issues or the problem is resists from email server hand. That can be implemented by examining your email via webmail. If you are a website manager client, you can utilize some other important webmail clients that you have installed. Are you able to dispatch and receive correctly via webmail? If so, then the issue is most likely with a setting in your email client. If you are not able to dispatch and receive via webmail as well, then the problem is most likely from the server end.

  1. I can send via webmail, but suddenly I can no longer send in my email client? I receive email, but can’t be able to send.

This is usually occurred due to your ISP blocking port 25. Several ISP’s block port 25 in order to minimize outgoing spam. If this is the instance with you, then you will require using the alternate port, such as 2525. If you are on site manager, please be sure that you require having a devoted IP address in order to utilize 2525 port. You can operate the port by doing the following steps:

  • Login to your website manager -> Install/Manage Applications -> Select the “Install Send-mail on an Alternate Port” choice. Once that’s installed, alter your outgoing port to 2525 in your email client. Moreover, if you are on a cPanel account, 2525 will be open by default.
  1. I still can’t be able to send and got errors about “relaying denied – accurate authentication required”?

In your email client, be sure that any authentication a setting for outgoing server is always set to password and that outgoing server is set to require proper authentication. For instance, in Outlook email client it would be in the more settings section under Outgoing server. “My Outgoing server needed proper authentication” should be examined, as well as “Utilize same settings as my incoming mail server has.” Other email clients will also have same settings that ask for requirement of “Authentication” type, which should be set to password. At the same time also confirm that you have the proper username configuration.

  1. Why I am facing errors that say something about a POP lock?

Site manager by default utilizes a POP3 mail server. POP3 is a kind of mail protocol that manages all email for a user end in one big file. In order to procure data corruption, it sets a lock on the email file while you are checking your email. This implies that if you consist more than one device connecting at the similar time, it can boot you out due to that lock. Because of that, you will want to give some time or so between checking with one device or another. Few times POP locks won’t release themselves. If that is the case, please contact to customer care in order to remove it. Moreover, a POP lock can sometimes be sets on by default if there is already some corruption in the mail file.

  1. What’s the basic difference between POP & IMAP?

As far as POP is concerned, it mainly stores all of your email in one huge file on the server and on the other side IMAP basically works on a directory formation. Each email is stored in their respective files. IMAP permits for multiple connections at the similar time and also permits you to sync your folders on the server. Moreover, IMAP does not have the problems with large mailboxes that POP does, so you can opt for higher than 100MB with IMAP. All these reasons make IMAP in general terms a superior mail protocol. If you want to use IMAP on your site manager account you can install it like “Install/Manage” section of your site manager, under “Dovecot IMAP server”.

  1. Why I am facing bounce backs saying my IP is blocked. What can we do to fix it?

Systematically your IP address may get blacklisted. If you are on a shared IP address, it’s quite possible that someone else may be misusing your IP. If that is the instance, we suggest upgrading to a devoted IP. However, if you have a devoted IP and you are still getting blacklisted, you will then require working with the managers of those blacklists to locate why, and to request how to be removed. If you are sending out huge mailing lists, please be cautious to follow good emailing methods (choking your email, keeping your list upto date, including an unsubscribe link) in order to prevent this in future.

  1. Why I am getting bounce back messages from mail’s which I didn’t send?

This case may be due to someone is spoofing your domain. Spoofing term is used when spammer’s takes a domain name and place it in the header. They do this so that when they dispatch out emails and the emails are bounced back, they do not go back to the spammer again, but to the domain name which they already placed in the header. The best way to battle this is with a SPF record on your domain. Generally, an SPF record discovers who is able to send from your domain. For instance, if your SPF record says that email from can only approach from the MX record for, if a mail server receives an email from somewhere else, they have the right to reject it. Please be cautious that this is not a complete solution for the problem of spoofing. You will get more bounce backs for some time as mail servers reject the emails that have been already spoofed.

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